Instagram is testing in-app notifications for service outtages

Karissa Bell

One week after an enormous that took the entire social community’s apps offline for greater than six hours, Instagram says it’s that may alert customers to “momentary points” like outages or different technical points.

The brand new alerts would seem in customers’ Exercise Feed, alongside different in-app notifications. The messages might be used to let customers learn about particular points, like Story uploads not working, or a extra widespread drawback, like the 2 outages final week. Importantly, Instagram says it doesn’t plan to alert customers to each concern, however ones that could be a supply of widespread confusion.

“We gained’t ship a notification each single time there’s an outage, however once we see that individuals are confused and in search of solutions, we’ll decide if one thing like this might assist make issues clearer,” Instagram wrote in a weblog submit. The corporate added that it’s testing the function within the US “for the following few months.”


Individually, Instagram additionally confirmed off a brand new “account standing” part of its app, which is supposed to alert customers to “what is going on on together with your account” extra typically. Instagram says it’s beginning with notifications about posts which might be eliminated and when an account “is susceptible to being disabled” as a result of rule violations.

Based on Instagram, the function is supposed to make it simpler for customers to know why a submit might have been eliminated, and whether or not or not they could be at risk of shedding an account altogether. Whereas the app has notified customers prior to now when a submit is labeled or eliminated, the corporate hasn’t all the time executed a great job letting individuals know which coverage they violated. The Oversight Board has Fb it must do a greater job at explaining guidelines to customers, and account standing may assist them just do that.

Account standing may additionally assist the app handle a extra Instagram-specific concern: considerations over Instagram says that “within the coming months” it plans to replace account standing to let individuals know “how their content material is being distributed and really helpful throughout completely different elements of Instagram.” 

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