The right way to Troubleshoot Somebody Else’s Cellphone Remotely

How to Troubleshoot Someone Else’s Phone Remotely

It is an issue you could be aware of, particularly when you’re the designated “tech help” contact for your loved ones, workplace, or group of mates: Somebody will get in contact wanting assist with an issue on their cellphone, however you are not really with them to have a look.

Troubleshooting points over an audio name or by way of textual content message is often an train in frustration. Simply attempting to work out precisely what’s (and is not) occurring on display screen is a problem in itself, and that is earlier than you even get to the stage of fascinated about what the underlying causes is perhaps.

The reply is to get the particular person you are serving to to share their system’s display screen with you. Not solely are you able to see for your self what’s occurring, you can too try to repair the issue your self remotely, over the net.

You have really acquired extra choices by way of apps and approaches than you may suppose, however one app specifically does the job very effectively and free of charge: TeamViewer QuickSupport. In case you want one thing else in addition to, or as a substitute of, this, we have additionally talked about some various methods you’ll be able to contemplate.

It virtually goes with out saying, however train warning when utilizing these instruments—you do not need to grant full entry to your smartphone to anybody you do not belief, even when you can reduce the connection at any time.

TeamViewer QuickSupport

TeamViewer offers you distant entry to a different smartphone.

{Photograph}: TeamViewer by way of David Nield

TeamViewer QuickSupport is certainly not the one piece of software program that allows you to view and management a smartphone display screen remotely, but it surely’s the most effective that we have come throughout. It is easy to make sense of, it is free for noncommercial use, and you’ll obtain it for each Android and iOS gadgets.

The particular person you are serving to must have the QuickSupport app put in, so that you may want to provide them a hand with this primary. For the particular person doing the fixing (which is you), you want the total model of TeamViewer Distant Management for Android, iOS, or desktop, or it is advisable head to an online browser and sort into the tackle bar.

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