USPS slowdown begins at this time: What to find out about supply delays and value hikes

USPS slowdown starts Oct. 1: What to know about new delays and price hikes for mail

From the horse specific to snail mail — first-class supply is about to get slower. 

Angela Lang/CNET

Sending letters or packages throughout the nation by way of the US Postal Service typically looks like a sport of probability. Throughout the first quarter of this 12 months, round 20% of first-class mail was delivered late. And if you happen to depend on the Postal Service to do enterprise or pay payments, as 160 million residences and firms do, you might now be in for a bumpier experience. 

Beginning at this time, the USPS is implementing new service requirements for its first-class mail and packages, lengthening supply time for about 30% of its quantity. Meaning some letters, parcels and journal subscriptions touring longer distances may take as much as 5 days to reach, as an alternative of two or three days. That is not all: On prime of recent value will increase applied in August, the fee to ship a parcel for the vacations quickly goes up starting Sunday. 

The adjustments are a part of Postmaster Common Louis DeJoy’s 10-year Delivering for America plan to overtake the company and attempt to deal with its large debt. Moreover lengthening supply timetables and elevating costs, the plan, which has generated controversy, additionally reduces put up workplace hours. 

Each hour, an common of 17.7 million mail items are processed and delivered by the Postal Service, a portion of that are packages from on-line retailers like Amazon. However there’s been an enormous decline within the quantity of first-class mail like letters, playing cards and payments as People rely an increasing number of on digital funds and communication. And with the rising demand of e-commerce, the company is struggling to match the short supply of rivals like UPS, FedEx and even Amazon itself, which has its personal supply community.  

What do the service adjustments imply for you? Costlier or erratic mail supply may result in delays in wedding ceremony invites, birthday playing cards, unemployment checks, mail-in ballots or youngster tax credit score funds. Under, we’ll clarify the most important adjustments it is best to find out about, who these value hikes and delays may have an effect on most, what to do if you happen to’re going through a holdup with a bundle, and what choices you must ship mail. This story has been up to date. 

What’s the USPS’ new cost-cutting plan about?

The Postal Service has stated it is struggling to fulfill excessive efficiency requirements, and it has been financially underwater for some time now. The COVID-19 pandemic exacerbated its sluggish service and money disaster, as staffing shortages collided with each the surge of on-line shopping for for necessities and the inflow of 2020 election ballots, which pushed DeJoy into the nationwide highlight. (Extra on that under.) 

A technique the Postal Service plans to scale back prices is by utilizing fewer airplanes to ship mail and as an alternative use extra vans, which might transfer the next quantity of mail for much less cash. Floor transportation can also be extra dependable than air in all seasons, based on the service

The Postal Service’s 10-year plan additionally features a multibillion-dollar contract to modernize the traditional supply car fleet, with the brand new vans showing on provider routes in 2023. There are additionally proposed investments in tools and infrastructure to assist transport the rising quantity of packages extra effectively, in addition to upgrades to postal amenities. 

When requested for remark, a Postal Service spokesperson stated the brand new service requirements will improve supply reliability, consistency and effectivity for purchasers. 


Specialists say the brand new adjustments will result in the most important slowdown of mail in additional than a technology. 

Sarah Tew/CNET

How will first-class mail and packages be affected?

Not all first-class mail will probably be affected by the brand new service requirements. This is the way it breaks down. 

First-class mail (standard-size, single-piece letters and envelopes): The Postal Service says 39% of mail will now be delivered in three to 5 days, relying on the gap between origin and vacation spot. The remaining (61% of native mail) will probably be unaffected and will probably be delivered in a single to 2 days. 

First-class bundle service (smaller, light-weight parcels): The Postal Service says 32% of packages will now be delivered in 4 to 5 days, with the longest distances having the longest timetable (equivalent to between California and New York). The rest (68% of packages) will nonetheless be delivered in two to a few days. 

Periodicals (journals, magazines, newspapers): The Postal Service says solely 9% of publications will now be delivered in as much as 5 days, and 93% will nonetheless be delivered in two days or much less. 

What’s behind all of the supply delays? 

There are various the explanation why there may be a holdup along with your Postal Service mail, and lots of occasions it is not what you’d count on. Listed below are a number of the commonest causes for mail delays. 

  • Climate: Postal supply disruptions may very well be because of extreme winter storms, floods, pure disasters or energy outages. Clients can examine weather-related delays on the Service Alerts web page on the Postal Service’s web site. 
  • Holidays: The vacation season is the busiest time for the Postal Service, and the spike in parcel quantity could cause delays if the company is not capable of cope with the quantity of rush purchases by way of retailers. One solution to keep away from that is to arrange early and keep away from last-minute present shopping for and transport. 
  • Mistaken tackle: Typically the supply tackle is inaccurate, or there’s an issue with the tackle equivalent to a lacking residence quantity or an unreadable road identify. 
  • Notification slip lacking: If the Postal Service wasn’t capable of ship your mail as a result of nobody was there to obtain it or there wasn’t a secure place to go away it, you would possibly get a discover telling you that your bundle is ready on the nearest put up workplace. Nevertheless, if that slip will get misplaced, you don’t have any method of monitoring down the bundle. 

There was additionally the pandemic, which affected postal employees. Staff needed to comply with social distancing tips, quarantine restrictions and security protocols, resulting in interruptions within the processing and supply of mail. On the similar time, there was a big rise in parcel quantity due to the lockdowns, and sure amenities have been so overwhelmed that they merely stopped accepting mail. 

In July 2020, DeJoy made an “operational pivot” on the Postal Service to save lots of prices. Letter carriers, who typically make a number of supply journeys to make sure well timed distribution of mail, have been instructed to not make any further journeys and to depart mail behind at distribution facilities, The Washington Submit reported. A month later amid intense criticism and issues about upcoming mail-in ballots, DeJoy retracted the choice till after the federal election. In October 2020, the US Postal Service agreed to reverse all the slowdowns and to prioritize election-related mail.


The Postal Service initiatives that the variety of packages will improve considerably over the subsequent few years, pushed by on-line procuring. 


Who will most impacted by the USPS slowdown?

People and companies will face longer supply occasions for each outgoing and incoming mail that should journey by postal truck for farther distances. So the adjustments will particularly affect folks sending letters or packages from coast to coast — and in addition to and from Alaska and Hawaii, in addition to to and from Puerto Rico and US territories that depend on air transportation. 

Delays in first-class mail may additionally have an effect on prospects inconsistently relying on the ZIP code. In keeping with The Washington Submit, the plan will disproportionately have an effect on Western states and components of Texas and Florida, for instance. Additionally, rural communities, low-income households and seniors are inclined to rely extra on the Postal Service. 

Mail delays are a burden for individuals who danger charges or penalties for late lease checks or payments. They’re additionally worrisome for these ready for funds or necessary paperwork to reach by put up. (We advocate you give your self a wholesome window to ship necessary paperwork or verify that mail despatched by a particular put up date will probably be accepted by your recipient.)

Supply lags may even be a matter of life and loss of life for some individuals who rely on a mail-order medicine system. Already in the course of the pandemic, many individuals opting to obtain prescriptions at residence have confronted issues receiving their life-saving medication on time by way of the Postal Service. 

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What’s happening with higher postage and delivery prices? 

On Aug. 29, the Postal Service raised the price of a first-class stamp from 55 to 58 cents. That means Forever stamps now cost 3 cents more. (You can get a cool, personalized design from the post office or from But because Forever stamps never expire, the ones you bought in 2020 — or any prior year — remain valid even though the postage rate has gone up. 

Other first-class standard-size mail and large envelopes, including presorted letters like bills and statements, and newspapers and magazines had a price increase, as did media mail such as books. The prices for special services like certified mail and money order went up as well. 

The US Postal Service also announced a temporary price increase on commercial and retail domestic package shipments for the 2021 peak fall and holiday season, in effect Oct. 3 through Dec. 26. The price increases range from 25 cents to $5 per package on priority mail, priority mail express and first-class package service. They are detailed in this statement.

According to the agency’s plan, there could be more price increases over the next decade. Though adding a couple of cents to send a birthday card might not burn a hole in your pocket, even a small increase could be ruinous for businesses that send a ton of mail or companies that depend on mass mailings. 

What’s the controversy behind the delays and price hikes?

When DeJoy unveiled his 10-year plan back in March, he said, “The Postal Service’s problems are serious … but they can be solved,” while later acknowledging that there will be some “uncomfortable changes.” 

DeJoy’s tenure with the US Postal Service has been contentious since he took the helm in June 2020. He’s been under fire by Democratic lawmakers who accuse him of undermining and degrading service, as well as intentionally slowing down mail ahead of the 2020 November presidential elections — an allegation DeJoy has denied. The Justice Department is also investigating DeJoy over alleged campaign finance abuses. And ethics watchdogs have recently exposed his continued financial ties to a major logistics contractor, XPO Logistics. According to The New York Times, the Postal Service has paid about $286 million worth of contracts over the past seven years to the firm, where DeJoy had been an executive.

Independent postal experts and other critics wonder why the agency would opt to slow down mail when it’s already struggling to deliver mail on time. The Postal Regulatory Commission issued an advisory opinion on July 20 that found that the estimated annual cost savings for the Postal Service’s proposed service standard changes won’t, in fact, lead to “much improvement” of the agency’s current deficit woes. The commission also expressed worry that the Postal Service did not do any “operational or pilot testing” for the proposed changes.

How can I make sure my mail arrives on time? 

A Postal Service representative said that customers can still use Priority Mail Express and Priority Mail services with a one-to-three-day standard to ship letters, larger envelopes or packages within the contiguous United States. However, if you plan to use regular first-class mail or package service, the service recommends that you plan ahead and send your mail early in order for it to reach its destination on time. 

Another option is to compare rates and delivery estimates with competing carriers, like FedEx or UPS. 

What should I do if my USPS package is lost?

When sending or receiving a letter or parcel with the Postal Service, keep in mind that delivery estimates are just that — estimates and not guarantees. The only service that offers a money-back guarantee for delivery within a two-day window is Priority Mail Express. So unlike first-class mail or regular priority, you’ll actually get a refund for a late delivery. 

If you’re waiting on a letter or package that has an incorrect address or was stuck in a weather-related delay, the only way to intercept or reroute it is with a tracking number. Some Postal Service offerings automatically include tracking. But if you need it for first-class mail or media mail, you’ll have to pay an additional fee. According to the US Postal Service, adding a tracking service doesn’t expedite or guarantee delivery. It just makes it possible to find your item if it’s lost. 

If you feel like you’re experiencing an atypical delay and you think your mail has gotten lost, you can submit a missing mail search request, and the Postal Service will try to locate it. 

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