USPS slowdown: What to learn about new supply delays and worth hikes

USPS slowdown starts Oct. 1: What to know about new delays and price hikes for mail

From the horse specific to snail mail — first-class supply is about to get slower. 

Angela Lang/CNET

Sending letters or packages throughout the nation via the US Postal Service typically appears like a recreation of probability. In the course of the first quarter of this yr, round 20% of first-class mail was delivered late. And when you depend on the Postal Service to do enterprise or pay payments — as 160 million residences and corporations do — you are now in for a bumpier experience. 

Beginning Oct. 1, the USPS applied new service requirements for its first-class mail and packages, lengthening supply time for about 30% of its quantity. Which means some letters, parcels and journal subscriptions touring longer distances may take as much as 5 days to reach, as an alternative of two or three days. That is not all: On prime of recent worth will increase applied in August, the associated fee to ship a parcel for the vacations briefly goes up starting Oct. 3. 

The modifications are a part of Postmaster Normal Louis DeJoy’s 10-year Delivering for America plan to overtake the company and attempt to sort out its huge debt. Moreover lengthening supply timetables and elevating costs, the plan, which has generated controversy, additionally reduces put up workplace hours. 

Each hour, an common of 17.7 million mail items are processed and delivered by the Postal Service, a portion of that are packages from on-line retailers like Amazon. However there’s been an enormous decline within the quantity of first-class mail like letters, playing cards and payments as Individuals rely increasingly more on digital funds and communication. And with the rising demand of e-commerce, the company is struggling to match the fast supply of rivals like UPS, FedEx and even Amazon itself, which has its personal supply community.  

What do the Postal Service’s modifications imply for you? Costlier or erratic mail supply may result in delays in marriage ceremony invites, birthday playing cards, unemployment checks, mail-in ballots or little one tax credit score funds. Beneath, we’ll clarify who these worth hikes and delays may have an effect on most, what to do when you’re going through a holdup with a bundle, and what choices it’s a must to ship mail. This story was not too long ago up to date. 

What’s the USPS’ cost-cutting plan?

The Postal Service has mentioned it is struggling to fulfill excessive efficiency requirements, and it has been financially underwater for some time now. The COVID-19 pandemic exacerbated its sluggish service and money disaster, as staffing shortages collided with each the surge of on-line shopping for for necessities and the inflow of 2020 election ballots, which pushed DeJoy into the nationwide highlight. (Extra on that beneath.) 

A method the USPS plans to scale back prices is through the use of fewer airplanes to ship mail and as an alternative use extra vans, which might transfer a better quantity of mail for much less cash. Floor transportation can be extra dependable than air in all seasons, in keeping with the service

When requested for remark, a Postal Service spokesperson mentioned the brand new service requirements will improve supply reliability, consistency and effectivity for patrons. 

The Postal Service’s 10-year plan additionally features a multibillion-dollar contract to modernize the traditional supply car fleet, with the brand new vans showing on service routes in 2023. There are additionally proposed investments in gear and infrastructure to assist transport the rising quantity of packages extra effectively, in addition to upgrades to postal amenities. 


Consultants say the brand new modifications will result in the largest slowdown of mail in additional than a technology. 

Sarah Tew/CNET

How is supply for first-class mail and packages altering?

Not all first-class mail will likely be affected by the brand new service requirements. Here is the way it breaks down. 

First-class mail (standard-size, single-piece letters and envelopes): The Postal Service says 39% of mail will now be delivered in three to 5 days, relying on the gap between origin and vacation spot. The remainder (61% of native mail) will likely be unaffected and will likely be delivered in a single to 2 days. 

First-class bundle service (smaller, light-weight parcels): The Postal Service says 32% of packages will now be delivered in 4 to 5 days, with the longest distances having the longest timetable (akin to between California and New York). The rest (68% of packages) will nonetheless be delivered in two to a few days. 

Periodicals (journals, magazines, newspapers): The Postal Service says solely 9% of publications will now be delivered in as much as 5 days, and 93% will nonetheless be delivered in two days or much less. 

What about increased postage and supply costs? 

On Aug. 29, the Postal Service raised the worth of a first-class stamp from 55 to 58 cents. Which means Ceaselessly stamps now value 3 cents extra. (You will get a cool, customized design from the put up workplace or from However as a result of Ceaselessly stamps by no means expire, those you got in 2020 — or any prior yr — stay legitimate despite the fact that the postage fee has gone up. 

Different first-class standard-size mail and enormous envelopes, together with presorted letters like payments and statements, and newspapers and magazines had a worth improve, as did media mail akin to books. The costs for particular providers like licensed mail and cash order went up as effectively. 

The US Postal Service additionally introduced a momentary worth improve on industrial and retail home bundle shipments for the 2021 peak fall and vacation season, in impact Oct. 3 via Dec. 26. The worth will increase vary from 25 cents to $5 per bundle on precedence mail, precedence mail specific and first-class bundle service. They’re detailed in this assertion.

In accordance with the company’s plan, there could possibly be much more worth will increase over the following decade. Although including a few cents to ship a birthday card may not burn a gap in your pocket, even a small improve could possibly be ruinous for companies that ship a ton of mail or firms that rely upon mass mailings. 

What causes so many supply delays within the first place? 

There are a lot of explanation why there is perhaps a holdup along with your Postal Service mail, and lots of occasions it is not what you’d count on. Listed below are a few of the commonest causes for mail delays. 

  • Climate: Postal supply disruptions could possibly be as a consequence of extreme winter storms, floods, pure disasters or energy outages. Clients can verify weather-related delays on the Service Alerts web page on the Postal Service’s web site. 
  • Holidays: The vacation season is the busiest time for the Postal Service, and the spike in parcel quantity could cause delays if the company is not in a position to cope with the quantity of rush purchases via retailers. One strategy to keep away from that is to arrange early and keep away from last-minute present shopping for and transport. 
  • Flawed deal with: Generally the supply deal with is wrong, or there’s an issue with the deal with akin to a lacking condominium quantity or an unreadable road title. 
  • Notification slip lacking: If the Postal Service wasn’t in a position to ship your mail as a result of nobody was there to obtain it or there wasn’t a protected place to depart it, you would possibly get a discover telling you that your bundle is ready on the nearest put up workplace. Nonetheless, if that slip will get misplaced, you haven’t any method of monitoring down the bundle. 

There was additionally the pandemic, which affected postal employees. Workers needed to observe social distancing tips, quarantine restrictions and security protocols, resulting in interruptions within the processing and supply of mail. On the similar time, there was a major rise in parcel quantity due to the lockdowns, and sure USPS amenities had been so overwhelmed that they merely stopped accepting mail. 

In July 2020, DeJoy made an “operational pivot” on the Postal Service to avoid wasting prices. Letter carriers, who usually make a number of supply journeys to make sure well timed distribution of mail, had been instructed to not make any further journeys and to depart mail behind at distribution facilities, The Washington Put up reported. A month later amid intense criticism and issues about upcoming mail-in ballots, DeJoy retracted the choice till after the federal election. In October 2020, the US Postal Service agreed to reverse all the slowdowns and to prioritize election-related mail.


The Postal Service initiatives that the variety of packages will improve considerably over the following few years, pushed by on-line purchasing. 


Who’s being most impacted by the USPS slowdown?

People and companies will face longer supply occasions for each outgoing and incoming mail that should journey by postal truck for farther distances. So the modifications will particularly influence individuals sending letters or packages from coast to coast — and likewise to and from Alaska and Hawaii, in addition to to and from Puerto Rico and US territories that depend on air transportation. 

Delays in first-class mail may additionally have an effect on clients erratically relying on the ZIP code. In accordance with The Washington Put up, the plan will disproportionately have an effect on Western states and components of Texas and Florida, for instance. Additionally, rural communities, low-income households and seniors are inclined to rely extra on the Postal Service. 

Mail delays are a burden for individuals who danger charges or penalties for late hire checks or payments. They’re additionally worrisome for these ready for funds or essential paperwork to reach by put up. (We advocate you give your self a wholesome window to ship essential paperwork or verify that mail despatched by a particular put up date will likely be accepted by your recipient.)

Supply lags may even be a matter of life and demise for some individuals who rely upon a mail-order remedy system. Already throughout the pandemic, many individuals opting to obtain prescriptions at residence have confronted issues receiving their life-saving drugs on time via the Postal Service. 

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What’s the controversy behind the delays and price hikes?

When DeJoy unveiled his 10-year plan back in March, he said, “The Postal Service’s problems are serious … but they can be solved,” while later acknowledging that there will be some “uncomfortable changes.” 

DeJoy’s tenure with the US Postal Service has been contentious since he took the helm in June 2020. He’s been under fire by Democratic lawmakers who accuse him of undermining and degrading service, as well as intentionally slowing down mail ahead of the 2020 November presidential elections — an allegation DeJoy has denied. The Justice Department is also investigating DeJoy over alleged campaign finance abuses. And ethics watchdogs have recently exposed his continued financial ties to a major logistics contractor, XPO Logistics. According to The New York Times, the Postal Service has paid about $286 million worth of contracts over the past seven years to the firm, where DeJoy had been an executive.

Independent postal experts and other critics wonder why the agency would opt to slow down mail when it’s already struggling to deliver mail on time. The Postal Regulatory Commission issued an advisory opinion on July 20 that found that the estimated annual cost savings for the Postal Service’s proposed service standard changes won’t, in fact, lead to “much improvement” of the agency’s current deficit woes. The commission also expressed worry that the Postal Service did not do any “operational or pilot testing” for the proposed changes.

How can I make sure my mail arrives on time? 

A Postal Service representative said that customers can still use Priority Mail Express and Priority Mail services with a one-to-three-day standard to ship letters, larger envelopes or packages within the contiguous United States. However, if you plan to use regular first-class mail or package service, the service recommends that you plan ahead and send your mail early in order for it to reach its destination on time. 

Another option is to compare rates and delivery estimates with competing carriers, like FedEx or UPS. 

What should I do if my USPS package is lost?

When sending or receiving a letter or parcel with the Postal Service, keep in mind that delivery estimates are just that — estimates and not guarantees. The only service that offers a money-back guarantee for delivery within a two-day window is Priority Mail Express. So unlike first-class mail or regular priority, you’ll actually get a refund for a late delivery. 

If you’re waiting on a letter or package that has an incorrect address or was stuck in a weather-related delay, the only way to intercept or reroute it is with a tracking number. Some Postal Service offerings automatically include tracking. But if you need it for first-class mail or media mail, you’ll have to pay an additional fee. According to the US Postal Service, adding a tracking service doesn’t expedite or guarantee delivery. It just makes it possible to find your item if it’s lost. 

If you feel like you’re experiencing an atypical delay and you think your mail has gotten lost, you can submit a missing mail search request, and the Postal Service will try to locate it. 

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