Zoom’s deliberate $14.7B Five9 contact middle acquisition is off

Zoom's planned $14.7B Five9 contact center acquisition is off

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Lower than three months after asserting plans to accumulate cloud contact middle Five9 for a hefty $14.7 billion, Zoom as we speak confirmed that the deal is off.

Five9, a publicly-traded firm, failed to realize sufficient shareholder assist for the deal to proceed. Nonetheless, it additionally follows rising scrutiny from U.S. authorities which had been trying into Zoom’s ties with China — it has a serious R&D hub there, whereas founder and CEO Eric Yuan is a China native, though he’s a long-time U.S. resident and citizen. And final 12 months, U.S Home speaker Nancy Pelosi referred to Zoom as a “Chinese language entity.”

Zoom time

Zoom emerged because the default group video chat instrument for thousands and thousands of individuals globally by means of the pandemic, however it has additionally provided a cloud-based enterprise telephone system known as Zoom Cellphone since 2019. At its annual Zoomtopia occasion final month, the corporate formally introduced a cloud contact middle product known as Zoom Video Engagement Middle, which it touted for launch in early 2022.

With a serious participant similar to Five9 below its wing, Zoom was going all-in on the enterprise communication vertical to focus on the $11.5 billion cloud contact middle market. Now that deal is lifeless within the water, the trail ahead within the contact middle house may be slightly trickier for Zoom, however Yuan insisted that the corporate continues to be dedicated to that trajectory, and can proceed its present partnerships with the likes of Five9, Genesys, Talkdesk, and Twilio.

“The contact middle market stays a strategic precedence for Zoom, and we’re assured in our capability to seize its progress potential,” Yuan stated in a press launch. “We’re constructing this new answer with the identical scalability and trusted structure that has made Zoom the platform of selection for companies all over the world.”


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